Great patient care service begins
with people who are naturally inclined to serve others. In
business, poor customer service results in unhappy consumers,
loss of business to competitors and negative word-of-mouth.
In healthcare, providing great
service is even more important. Increasingly, it is a challenge
to identify candidates and employees who have an instinct
for patient care, especially with shortages of qualified
job candidates and high employee turnover rates.
Exceptional
patient care is not a luxury; it is essential and expected.
For patients and their families, seeking healthcare can
be a time of worry and stress. They experience a myriad
of emotions because of their concerns, and they expect
your employees to address their needs with compassion
and empathy. When your employees “go the
extra mile” for patients, they appreciate it and they
value your service. But having employees who dedicate themselves
to serving patients does not happen by chance. It requires
a well-defined process and the right tool.
That tool is Profiles
International’s Customer Service Profile™, a
scientifically developed assessment that gives you an effective
means for building a staff of exceptional employees.
In addition
to helping you select employees who want to serve,
the Customer Service Profile™ provides a system for establishing
a clearly defined, comprehensive patient service perspective
that will extend throughout your entire organization.
Once
established, this perspective becomes the basis
for evaluating the patient care characteristics of both
employees and job candidates. Your patient service perspective
aids communication and prevents problems. The Customer
Service Profile™ helps
build your organization's reputation for exceptional service
and care. Great patient care begins with people who not only
have a passion for serving others; they are naturally inclined
to it. They care about their patients, not because it is
something they have been trained to do but because it is
a way of life.
The Customer Service Profile™ can help
you identify these unique individuals who will help enhance
your patients' experience and bring them back the next time
they need healthcare services.
The Service Your
Employees Provide Fosters Patient Loyalty.
