The Customer Service Profile™ Assessment Overview
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Types & Uses of Reports |
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Selection ReportUseful to the hiring manager. Helps managers understand the individual's behavioral characteristics, proficiencies, and service perspective as they prepare for the interview. |
Measures
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Individual ReportUseful to the employee. Provides employees with a information about their behavioral characteristics and proficiencies. |
Contact TABIC for pricing and more information on using the Customer Service Profile to deliver extraordinary customer service. |
Coaching ReportUsed by the manager as a development tool. Helps managers understand the individual's behavioral characteristics, proficiencies, and service perspective. Also provides considerations for employee development. |
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A Success Story..."We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas that our team members both excel at and can use additional training."- Aimee Hathaway, Human Resources Manager |
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Getting started is easy
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The
Customer Service Profile™ measures how well a person fits specific
customer service jobs in your organization. There are vertical specialty
versions available in hospitality, healthcare, financial services
and retail. 
Customer
Service Perspective Alignment
Technical
Specs